Grievance Mechanism

Polaris has established external grievance mechanisms at the local level in all its jurisdictions. The purpose of this mechanism is to outline how complaints, claims, inquiries, and/or suggestions received externally about the Company should be received, managed, addressed, and responded to. This procedure applies to external complaints or claims made by individuals, communities, and/or organizations that feel affected by the project’s activities. These mechanisms have facilitated open communication between the Company and its stakeholders, allowing them to voice their concerns and ensuring that their perspectives are heard. In addition to these mechanisms, the Company has an Ethics Line (Whistleblower channel), where anyone, whether internal or external to the company, can file a complaint. This ethics line is communicated to all parties and has straightforward channels for reporting. The Company also has a Communication Portal (https://polarisrei.com/portal/) on its website for brief questions, suggestions or comments from each of the different jurisdiction in which we operate.

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